Help & Info
Shipping & Delivery
Welcome to Seagenix! We are committed to providing you with the best shipping and delivery experience. Please review our policy to understand our practices and procedures regarding the shipping and delivery of your orders.
1. Shipping Locations
We offer shipping to the following locations:
- United States
- Canada
- Europe
- Australia
- Other international locations on a case-by-case basis
2. Processing Time
- Order Processing: All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
- Backorders: If an item is on backorder, we will notify you immediately and provide an estimated shipping date.
3. Shipping Rates and Delivery Estimates
- Domestic Shipping (United States):
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
- International Shipping:
- Standard International Shipping: 10-15 business days
- Expedited International Shipping: 5-10 business days
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
4. Shipment Confirmation and Order Tracking
You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
5. Customs, Duties, and Taxes
Seagenix is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
6. Damages
Seagenix is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Save all packaging materials and damaged goods before filing a claim.
7. International Shipping Policy
We currently ship to select international destinations. Shipping rates and delivery times may vary based on the destination country. Please be aware that international orders may be subject to additional fees and import duties upon arrival.
8. Incorrect Address
If a package is returned to us due to an incorrect or incomplete address provided by you, we will contact you for an updated address. Additional shipping charges may apply.
10. Contact Us
If you have any questions or concerns about our Shipping and Delivery Policy, please contact us at:
- Email: [email protected]
- Phone: 1-409-594-0610
Thank you for choosing Seagenix! We appreciate your business and strive to ensure a smooth and satisfactory shipping and delivery experience.
Returns & Refunds
At Seagenix, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your product, please review our refunds and exchanges policy to understand your options.
1. Refunds
Eligibility for Refunds:
- To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Refunds are only applicable for purchases made directly through Seagenix. If you purchased your product through a third-party retailer, please contact them directly for their return and refund policy.
Refund Process:
- To initiate a refund, please contact our customer service team at [Your Email Address] or [Your Phone Number] within 30 days of receiving your order.
- Provide your order number, reason for the refund request, and any relevant photos if the product is damaged or defective.
- Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Non-Refundable Items:
- Gift cards
- Downloadable software products
- Some health and personal care items
2. Exchanges
Eligibility for Exchanges:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [Your Email Address] or [Your Phone Number].
Exchange Process:
- Contact our customer service team within 30 days of receiving your order to initiate an exchange.
- Provide your order number, details of the issue, and any relevant photos.
- Once your request is approved, send your item to: [Your Company Address].
- We will inspect the returned item and send out the replacement item within 5 business days of receiving the original product.
Shipping Costs for Exchanges:
- Customers are responsible for paying the shipping costs for returning items for exchange. Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on your location, the time it may take for your exchanged product to reach you may vary.
3. Late or Missing Refunds
Delayed Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [Your Email Address] or [Your Phone Number].
4. Contact Us
If you have any questions or concerns about our Refunds and Exchanges Policy, please contact us at:
- Email: [email protected]
- Phone: 1-409-594-0610
Thank you for choosing Seagenix! We value your satisfaction and are here to assist you with any issues you may have.
FAQ
1. Orders and Payment
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Seagenix gift cards.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us within 24 hours of placing the order. We will do our best to accommodate your request.
2. Shipping and Delivery
Q: How long does it take to process my order?
A: Orders are typically processed within 1-3 business days. You will receive a shipment confirmation email with tracking information once your order has been shipped.
Q: Do you ship internationally?
A: Yes, we offer international shipping to select countries. Please see our Shipping and Delivery Policy for more details.
Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with tracking information. You can use the tracking number provided to check the status of your shipment.
3. Returns and Exchanges
Q: What is your return policy?
A: We accept returns of unused and unopened products within 30 days of purchase. Please see our Refunds and Exchanges Policy for detailed information.
Q: How do I return an item?
A: To return an item, please contact our customer service team at [Your Email Address] or [Your Phone Number] to initiate the process. You will be provided with a return address and instructions.
Q: Can I exchange a product?
A: We only replace items if they are defective or damaged. Please contact us with your order details and issue, and we will assist you with the exchange process.
4. Products
Q: Are your products natural and safe?
A: Yes, Seagenix products are made with natural ingredients and are formulated to be safe for use. We prioritize quality and safety in all our products.
Q: How do I know which product is right for me?
A: Our product descriptions provide detailed information about the benefits and usage of each product. If you need further assistance, our customer service team is happy to help you choose the right product for your needs.
5. Account and Subscription
Q: Do I need an account to place an order?
A: No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and access special promotions.
Q: How do I create an account?
A: To create an account, click on the “Sign Up” button at the top of our website and fill in the required information.
Q: How do I subscribe to receive regular shipments?
A: You can subscribe to receive regular shipments of your favorite products by selecting the subscription option on the product page and choosing your preferred delivery frequency.
6. Contact Us
Q: How can I contact customer service?
A: You can contact our customer service team by email at [email protected] or by phone at 1-409-594-0610. We are available to assist you Monday through Friday from 9 AM to 5 PM CST.
Q: Where is Seagenix located?
A: Our headquarters is located Jasper, Texas – MADE IN THE USA
If you have any other questions, please do not hesitate to reach out to us. We are here to help and ensure you have the best experience with Seagenix.
